How it Works

Any state agency looking to enhance a current web process, put an analog paper application online, or curious about bringing their business needs to the web, should contact VIC to make these priorities a reality. Once an online project has been initiated, VIC will designate a Project Manager to sit down with that agency's team to determine the needs of the agency. Together, the project manager and agency team will analyze the current process and build a requirements document to help map that process to an online service for the future. If there is a requirement for payment processing, VIC will use its PCI-secure payment engine and customize payments to the agency’s needs.  The benefit to state agencies to roll out new online services is tremendous. Not only do agencies save money, but they find that their internal processes become more streamlined and less labor-intensive. And because each agency and its constituents have unique needs, VIC works to customize each application around those needs so that the online result is a service that is convenient for all stakeholders involved. Documentation The requirements document helps the agency build a Statement of Work which will also be required for the project. Both of these documents will be finalized with the agency's team and the state’s Director of Web Services. Together we will come up with a project plan that works for all parties, establishes key milestone dates, and builds a timeframe to ensure successful project completion. If there is a self-funded fee structure requirement for the service, the details will be explained in the Statement of Work. Additionally, agencies can provide their own project manager to serve as a liaison between their internal staff and VIC, ensuring adequate control and transparency over the entire process.